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FAQ

When did Uniq-2U launch?

  • We have successfully been running a retail store since 2012. We decided to take our ventures online and therefore launched on March 14, 2016. We are working hard to get all of our items online.

Where is your company located?

  • Uniq-2U is located in Destin, Florida

How is shipping & handling calculated?

  • Shipping fees are based on what USPS would charge for shipping a small parcel item. If the order consist of more than one item we do add an additional charge according to the additional items weight.
  • Handling fee is charged on a per item basis to specifically pay for those expenses required to handle and/or pack and ship the item. This can include shipping materials (boxes, labels, bubble wrap, packing peanuts, tape, etc...) as well as any additional services requires such as delivery and/or signature confirmation or tracking number. 

Why does shipping take between two and four weeks?

  • At Uniq-2U, we value each and every single customer. Although we would love for all our products to be produced and assembled in the USA, Uniq-2U has traveled the world looking for high quality, culturally diverse and unique pieces to complement all our customers. Uniq-2U loves finding unique pieces from around the world that represent certain taste and styles that are not all found in one place. We have therefore found the best products from countries such as Russia, Israel, India, Australia, Mexico and China to name a few, to integrate to our proud USA items.
  • Uniq-2U is a exceptional source for unique handmade gifts, jewelry and coming soon home decor representing the diverse cultures of artisans in Asia, Israel, Latin America and Middle East. Our company strives to improve the livelihood of thousands in disadvantaged circumstances from around the world. We are proud to contribute to such cause by establishing a sustainable market for handmade products around the world, and building long term buying relationships in places where skilled artist lack opportunities for stable income. Your purchase helps pay for food, education, healthcare and housing for these artisans who would otherwise be unemployed or in most cases under-payed. Since a high percentage of our products are handmade, production and shipping take a little longer.
  • Since Uniq-2U products are from around the world it sometimes takes a bit longer for customs clearance to be completed. However, most of the times shipping takes way less and your package will surprise you at your door in as little as a week.
  • Shipping times will also be affected during public holidays. This is outside of our control.
  • Uniq-2U may have to verify payment and order details before processing your order. We kindly ask our customers to reply to us as soon as possible to ensure a fast and smooth process.  
  • Total Delivery Time Includes Processing Time (Please see below) and Shipping Time.

What is the items processing time?

  • After we receive an order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average time approximately 4 business days; however, most orders are processed the same day.
  • Processing times can also be affected by the item's stock status. If your order includes popular items experiencing stock availability issues, the order can take between 5-7 business days to process.  

How much of the proceeds go to charitable causes?

  • As of this year Uniq-2U has decided to start donating toward causes important to our staff members. Therefore, on select items chosen by our staff we are proud to donate 10% of the net proceeds to a selected charity! If there is a specific charity you would like for us to include on our site please email us at support@uniq-2.com and we will be happy to add it to our store.
  • Uniq-2U is happy to give back to our community and worldwide for great causes. 

Do you have a customer service phone line I can call?

  • At this time we don't have a phone line. We ask that all customer service related inquires be submitted to support@uniq-2u.com and one of our customer service gurus will be happy to assist. 

What is your return/refund policy?

  • Absolutely NO refunds on FREE plus shipping items. The product is free and since you did not pay anything for the product there is nothing to refund.
  • You can return or exchange any paid merchandise for up to 30 days after the delivery date. Please email support@uniq-2u.com to request a return form.
  • Please note that all items must be unwashed and unworn. Items sent back with any stains including makeup and deodorant stains, will not be accepted for exchange/return. We are also unable to accept items for return or exchange that have any strong lingering odors what so ever. 
  • Exchanges of any item can only be made for items of equal or lesser value.
  • Shipping charges are not refundable.
  • Clearance/sale items are final sale items and cannot be returned or exchanged, even within the 30 day period.
  • Please be sure to include a tracking number when you ship the order back to us. We will not be held responsible for items which are lost, stolen, or damaged during return transit.

When will my exchange ship and when will I receive my refund?

  • Please allow 2 weeks from the time your return or exchange is delivered to us for the refund to be processed. You will receive an email from support@uniq-2u.com with an update.

I received the wrong item. What should I do?

  • If you received the wrong item please email us at support@uniq-2u.com and we will provide you with a prepaid return shipping label. 
  • Once we receive the return, we will send you the correct item as soon as possible depending on stock availability!

I received a damaged item. What should I do?

  • If you received damaged or defective item, please email a photo of the damaged item to support@uniq-2u.com along with your order number and we will be happy to begin the exchange process.
  • Damaged or defective merchandise can only be exchanged for up to 30 days after the delivery date. 

How long will it take to receive my order?

  • We work really hard to process orders within 5 business days of when they are received.
  • Once the package is shipped it can take anywhere from 7-15 business days to be delivered.

Will I be notified when my order is shipped?

  • Yes! You will receive a confirmation email after you have placed your order, and another when your order is sent out. 

What forms of payment do you accept?

  • We currently accept PayPal and all major credit/debit cards! You do not need a PayPal account to pay.

Will my card be charged when I order?

  • All customers are charged at the time of purchase as this is how our website platform functions. We apologize for any inconvenience.

So we didn't answer your question above. No worries...Just send us an email to support@uniq-2u.com.

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